Member Communications Manager

Defuniak Springs, Florida

Santa Rosa Golf Beach Club
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Member Communication Manager - Santa Rosa Golf & Beach Club

Sums up your new Role:

The Member Communication Manager will play an integral part on the Santa Rosa Golf & Beach Club Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

  • Communication- Communicate Santa Rosa through all channels (email marketing, social media, website, mobile) and take care of member's needs as it relates to reservations, inquiries, preferences, etc.

  • Programming -Collaborate with Events Manager to plan and communicate elevated and engaging Member programming

  • Member Engagement & Retention -Relationship and rapport building with members and guests. Responsible for key project work, i.e., execution of campaigns, reservations follow-up, invitations to signature events, At-Risk Member Re-engagement calls, etc.

  • New Member Onboarding-Key focus on name recognition and connection with Welcoming New Members to the Club

  • Public Relations - As needed, create press release content and coordinate/host media visits.

Day to Day:

  • Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
  • Basic Administrative Duties - answering phones, emails and assisting team with contracts and applications
  • Event registration confirmations
  • Assist Members in providing information for and scheduling appointments/reservations for club programs and services
  • Website
    • Posting events to calendar, making website updates/edits
    • Setting up Member Accounts and assisting with login
  • Event set up of décor or warm welcomes
  • Photos of events
  • New Member welcome calls
  • Email Marketing- communicating with regular cadence to Members regarding Club updates, upcoming events, etc.
  • Social Media
    • Creating engaging content
    • Responding to posts and comments
    • Verifying event calendar accurate on Facebook page
    • Storytelling the Chateau Experience for Members (and prospective Members)
  • Update in Club marketing i.e., Posters, flyers, table tents, etc.
  • Support in completion of New Member data entry and follow-up
  • Running Member Birthday/Anniversary list for engagement
  • Support in processing Resignations and follow up
  • Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events

All the other stuff we do:

  • Adhere to all club and department standards of operations, policies, and procedures whether written or verbal
  • Conduct ourselves professionally and respectfully
  • Work safely
  • Attend daily line-up and participate as requested
  • Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
  • We are open, flexible, and adaptable to take care of our Members and Guest changing needs

  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible

  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

About you:

  • Minimum of two years' experience in hospitality business or a similar role
  • Service oriented mindset making every guest feel valued
  • Strong communication skills verbal, written, phone, text, and social media communications
  • Work well under pressure, coordinating multiple tasks at any given time
  • Strong organizational skills and attention to detail
  • Positive phone demeanor

  • Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel
  • Experience working with design tool such as Canva
  • Positive attitude and be willing to work as part of a team

About us:

We are Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries. We offer a competitive salary and comprehensive benefits to our team members including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio. We are a Members' haven and a home away from home for our Employees to follow their passion for Golf, Tennis, Fitness, Food & Beverage, Private Events, Sales, and more.

Have more questions? Check out our careerssite for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer & participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.
Date Posted: 01 February 2023
Job Expired - Click here to search for similar jobs